Arbor House Assisted Living Of Mustang

What the state also noted

• — The center's first plan of correction was found unacceptable by OSDH on 03/05/2026; an amended plan was accepted on 03/11/2026, with substantial compliance alleged by 03/23/2026 and a revisit to follow. This bundle contains no revisit result, so correction is not independently verified here.
• — The resident's family member told the surveyor they were not notified of the incident by the center and only happened to see it while checking the in-room camera, and that they were appalled by the treatment of their family member. The incident occurred 01/20-01/21/26; the center's "Final Incident Report Form" is dated 01/26/26.
• — At the January 2026 survey the administrator still maintained the resident was a one-person assist for transfers ("One if done correctly"), after the surveyor's observation and after both aides and the family described a two-person transfer.
• — At the time of the January 2026 survey, a training sheet dated 01/26/26 showed only eight of 46 employees had been educated on abuse and neglect; the administrator said the rest would be trained on 01/30/26.
• — Three complaint investigations were folded into the January 2026 survey. #OK00081930 (resident-to-resident supervision) closed with the center in compliance, but the investigative reports for both #OK00088963 ("The center failed to ensure residents were free from abuse") and #OK00086662 (medication administration) state that deficiencies were cited. Only two citations appear on the state form (the abuse and neglect finding and the resident assessment finding), so which citation attaches to the medication complaint is not resolvable from this bundle. The April 2025 complaint (#OK00068888) had five specific allegations addressed with favorable findings in the investigative summary, though unrelated deficiencies were cited on that same visit.
• — Positive observations from April 2025 describe that visit only and do not describe conditions at the January 2026 visit.
• — Neither survey in the last 24 months was deficiency-free; there are no clean surveys in this window.
• — The 01-28-2026 complaint survey cited the rule protecting residents from abuse and neglect, affecting one resident, after reviewing three in-room videos: an aide pulled the resident forward by the neck, stood them by the back of their pants, the resident fell to the floor, and the aide removed the resident's pants and brief and applied a new one while the resident lay on the floor saying "No" repeatedly, then walked away leaving the resident on the floor.
• — The same survey cited the resident assessment rule, affecting one resident: the resident's assessment and service agreement said one staff member for transfers, while two aides and the resident's family all described a two-person transfer, and the surveyor observed an unsafe two-person transfer attempt in which one aide stumbled and both let go of the gait belt.
• — The 04-23-2025 relicensure and complaint survey cited the hot water rule, a pattern affecting several residents, for water above the 115 degree limit in 3 of 3 sampled resident showers (122, 119, and 119 degrees F, with maintenance measuring 123 degrees F in one apartment) affecting residents with severe cognitive impairment, and cited the incident reporting rule, affecting one resident, for failure to report an incident to the Department within one business day after a resident's unwitnessed fall resulted in a closed head injury.