Primrose Retirement Community Of Stillwater

What state inspectors found

1 inspection in the last two years · 1 with findings

Primrose Stillwater's only state inspection in this two-year window, in October 2025, produced four citations, and it was a relicensure survey combined with complaints alleging abuse, unprevented falls, a missed change in a resident's condition, falsified records, unqualified staff, and unsanitary food preparation. Two of the findings were not one-off paperwork misses: the dishwasher sanitization log had no entries from 02/01/25 to 10/14/25, which the dietary manager described as 'not been consistent and not done' and the executive director as 'very out of date, and the staff have not been doing the logs,' while the activity director, shown a second-floor refrigerator temperature log, said 'I did not know there was even a log for temperatures'; and an aide hired 06/12/25 did not complete abuse-and-neglect training until 10/07/25, past the 09/10/25 deadline. Inspectors also cited opened food with no use-by dates in two refrigerators (including a frozen lemonade concentrate with an expiration date of 10/18/24) and gaps in refrigerator temperature logs, one resident's comprehensive assessment completed 25 days after admission instead of 14, and one assessment with no registered nurse or physician signature. The report does not state which complaint allegations the state substantiated, so the citations should not be read as clearing the abuse or fall allegations — families should ask the administrator about those directly. The correction plan was accepted, and an offsite paper revisit on November 17, 2025 found the center back in substantial compliance with licensure standards effective November 13, 2025.

• During the October 2025 visit surveyors toured the building, observed residents for abuse, neglect and personal-care concerns, watched how staff interacted with residents, and asked both residents and staff questions about abuse and abuse training. 10-16-2025
• The state reviewed the center's health records, reported incidents, grievances and police reports as part of the investigation. 10-16-2025
• Everything cited was corrected. The state accepted the center's correction plan and a November 2025 follow-up review found it back in compliance with licensing standards. 10-16-2025

Summarized from Oklahoma State Department of Health survey documents. Inspections are a snapshot of specific days and sample a small number of residents.