Radiance Senior Living At The Village

What the state also noted

• — Four deficiencies were cited at the August 2025 survey — two on resident assessments, one on laundry, one on dietary services — each one a pattern affecting several residents. This is not a citation-free record.
• — Complaint substantiation is undetermined, not zero. OSDH never cross-references deficiencies to complaint numbers. Two of the four citations fall inside areas that were alleged: complaint OK00066090 alleged laundry/housekeeping services were not provided per contract (one citation covers laundry hot water), and complaint OK00066491 alleged food service failures (another citation covers dietary services).
• — The seven complaints included allegations the draft's earlier summary omitted: failure to provide wound care to prevent development and worsening of wounds, and failure to protect residents from involuntary seclusion (OK00085332).
• — Two citations stemmed from assessments the administrator and DON could not locate; the administrator stated on the record, 'I'm going to be honest, we can't find them. We do not know where the prior person put them,' and noted they and the DON were both new to their roles. Resident record review is therefore an area where the state DID find problems.
• — The dietary citation reflects real day-to-day gaps: a cook stated they 'just make what there was and does not necessarily follow the printed menu,' the CDM said they did not necessarily follow the menu, and the posted two-week menus residents could read were not the current week's.
• — The center's ORIGINAL plan of correction refused the 160-degree laundry standard, stating its machines share a hot water system with resident bathing and that 160-degree water 'is unsafe and would scald a resident,' proposing chemical treatment instead. Only the amended plan dated 10/02/2025 committed to installing tankless heaters. It was the amended plan the state accepted.
• — The November 2025 follow-up was an offsite/paper revisit, not an on-site inspection, and the finding was 'substantial compliance.' No surveyor returned to the building to confirm the laundry temperature or menu practice in person.
• — Only one survey falls in the 24-month window, so there is no earlier survey to compare against for a trend.
• — The Statement of Deficiencies lists five complaint numbers that appear to be placeholder/redacted values (#OK00012345 through OK00012349) while seven separate investigative reports are included in the record.