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OklahomaSenior Placement
THE GARDENS AT QUAIL SPRINGS ASSISTED AND MEMORY CARE
Assisted LivingMemory Care

The Gardens At Quail Springs Assisted And Memory Care

14300 NORTH PORTLAND, OKLAHOMA CITY, OK 73134

About

The Gardens at Quail Springs is an assisted living and memory care community in Oklahoma City, owned and operated by Surpass Senior Living, whose direct involvement is meant to ensure personalized attention, stronger relationships, and a higher level of service. Staff go out of their way to make residents feel at home in a vibrant, socially engaged community, with a 24/7 on-site care team maintaining an average seven-minute response time.

Care focuses on dignity and consistency through personalized care plans, with help for bathing, grooming, dressing, and medication management, plus three meals a day and all utilities included under a bundled monthly rate. The memory care neighborhood is secure and staffed by dementia specialists using the New Traditions program, and residents enjoy an active social calendar of cooking clubs, card games, art classes, and worship services along with family support groups.

  • Care levels: Assisted Living, Memory Care
  • Pricing starts around $3,560/month
  • 133 licensed beds

Monthly Cost

$3,560 – $4,190/mo

Licensed Beds

133

County

OKLAHOMA

Care Type

ALF & Memory Care

Starting price — actual cost depends on care level and room type. Call Paul for a personalized quote at no cost.

OSP RatingOSP FairHow we rate: the OSP Rating is built from this community’s Oklahoma State Department of Health (OSDH) survey history — weighing how recent, how frequent, and how serious the state’s inspection findings are. (Assisted living has no federal star rating, so we base it on the state’s public survey record.)

Faira solid, generally acceptable record, with a few state findings worth a quick question.

📞Often nothing to worry about. The state’s findings are summarized below — call Paul if you want help judging whether any of them would matter for your loved one.

Based on Oklahoma state (OSDH) survey history — assisted living and memory care have no federal star rating.

Findings on record — read before you call

The state cited an immediate jeopardy — its most serious level — in this community’s recent record. Read the findings below before you call, and ask the administrator what has changed since.

What state inspectors found

3 inspections in the last two years · 1 with no deficiencies cited · 2 with findings

State inspectors visited The Gardens at Quail Springs three times in the last two years and looked into eight separate complaints. Seven of those complaints - covering abuse, daily personal care, food temperature, call lights, laundry, cleanliness and infection control - were investigated and closed with no citation, and surveyors specifically noted seeing staff engaging with memory care residents during activities. However, families should know that one complaint was substantiated: in July 2025 the state cited the center at the most serious level (immediate jeopardy) after two memory care residents left the building unsupervised on June 21, 2025 and were found by police in a nearby hospital parking lot. Both residents were unharmed, the center corrected the problem within a day, and a follow-up state visit on August 25, 2025 confirmed all deficiencies were cleared.

  • In December 2024 the state investigated four separate complaints at once - covering abuse, help with daily care, cleanliness and staffing levels - and closed all four without citing the center for anything. 12-20-2024
  • During that December visit surveyors toured the building, checked resident halls for odors, looked at how clean resident rooms were, and watched staff interacting with and assisting residents - and cited nothing. 12-20-2024
  • A complaint in April 2025 said residents who depend on staff were not getting help with daily care such as dressing and bathing. Surveyors watched residents, interviewed families and staff, reviewed service plans, and concluded the center was providing that care properly. 04-04-2025
  • A July 2025 complaint alleged cold food, slow call-light answers, and residents not being allowed to choose when to get out of bed. Surveyors checked the kitchen, food temperatures, and service plans and found the center in compliance. 07-08-2025
Show all 9 findings
  • A separate July 2025 complaint about infection control was also not sustained - surveyors watched glove use and cleanliness and reviewed policies. 07-08-2025
  • While on site in July 2025, the surveyor repeatedly saw memory care residents spending time with staff in the common area, including during activities. 07-08-2025
  • A family member of one of the two residents involved in the elopement told the surveyor they had no concerns about the center or their relative's care. 07-08-2025
  • After the serious July 2025 finding, the center moved quickly: the state lifted the immediate jeopardy designation the next afternoon once corrections were verified, and a follow-up visit in August confirmed every deficiency had been fixed. 07-08-2025
  • The one citation from the April 2025 licensure survey was paperwork-related, and a follow-up review in May 2025 found the center back in substantial compliance. 04-04-2025

What the state also noted

  • The July 8, 2025 survey cited the center at immediate jeopardy - the state's most serious level - for failing to supervise and intervene to prevent the elopement of two memory care residents on 06/21/25. Records showed the center was not performing elopement risk assessments at admission - the director of nursing stated, 'We do not do either' - and several direct-care staff interviewed said they had no knowledge of the elopement or recent training on it.
  • The April 4, 2025 licensure survey cited an administrative deficiency, found to be widespread across the community, because the center had not notified the Health Department of a change of administrator.
  • Both cited surveys were followed by state revisits confirming correction, but the elopement citation is recent and serious enough that families should ask the center directly about current elopement risk assessments, staff training and door security.

Summarized from Oklahoma State Department of Health survey documents. Inspections are a snapshot of specific days and sample a small number of residents.

Paul Swales, Senior Placement Advisor at Oklahoma Senior Placement

Call me before you call them. Once you contact the community directly, they treat you as a walk-in — and I usually can't step in as your advocate anymore. Reach me first and you keep someone on your side for the whole search, free. There are a couple of things about this community I'd tell you on the phone that aren't on this page.

Paul Swales, Senior Placement Advisor · Oklahoma Senior Placement

(405) 655-5309

Services & amenities

  • Social Activities
  • Housekeeping & Laundry
  • Fitness & Wellness
  • Outdoor Courtyard
  • Transportation
  • 24-Hour Staff
  • Medication Management
  • Respite / Short-Term Stays
  • Incontinence Care
  • Veterans / VA Benefits
  • 24/7 on-site care team
  • All utilities included
  • Housekeeping and laundry
  • Three meals daily plus snacks
  • Bathing, grooming, and dressing assistance
  • Scheduled transportation
  • Purposeful activities and wellness programming
  • Maintenance and apartment upkeep
  • Secure memory care neighborhood with dementia specialists
  • Personalized care plans
  • Family support groups
  • Cooking clubs, card games, art classes, and worship services

Care levels offered

Assisted LivingMemory Care

Special features

  • Alzheimer's Association Certified
  • New Traditions memory care program
  • Bundled monthly rate covering most services
  • Owner-operated (Surpass) with average 7-minute response time
  • Active resident committees

More photos

THE GARDENS AT QUAIL SPRINGS ASSISTED AND MEMORY CARE photo 2THE GARDENS AT QUAIL SPRINGS ASSISTED AND MEMORY CARE photo 3THE GARDENS AT QUAIL SPRINGS ASSISTED AND MEMORY CARE photo 4THE GARDENS AT QUAIL SPRINGS ASSISTED AND MEMORY CARE photo 5THE GARDENS AT QUAIL SPRINGS ASSISTED AND MEMORY CARE photo 6THE GARDENS AT QUAIL SPRINGS ASSISTED AND MEMORY CARE photo 7

Schedule a Tour

Oklahoma Senior Placement can guide you through options at THE GARDENS AT QUAIL SPRINGS ASSISTED AND MEMORY CARE — no cost, no obligation.

Paul Swales, Senior Placement Advisor

(405) 655-5309
  • Free, unbiased advice on communities
  • Help with tours, comparisons, questions
  • Serving the Oklahoma City metro exclusively

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Oklahoma Senior Placement helps families find the right assisted living community at no cost to you. Call us for current availability, pricing, and a personal tour at The Gardens At Quail Springs Assisted And Memory Care.

Location

14300 NORTH PORTLAND, OKLAHOMA CITY, OK 73134